Returns & Exchanges

At WACACO, we stand behind the quality of our portable espresso machines and home brewing gear. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the item in its original packaging, ensuring all accessories, manuals, and protective inserts are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier to send the package back to our centralized distribution warehouse.

4

Inspection and Refund

Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing